Regular visitors will know the hell I’ve been experiencing with my digital satellite reception lately. An engineer from Sky has finally attended today. He arrived at 15:45 with no phone call, despite the promise he’d ring on the day to give some idea of when he’d be here. Irritation point 1.

To his credit, he was considerably better than the previous engineer who turned up in April. He could see the problem from the various recordings I had made, and fortunately the problem presented itself during his visit live! Bonus. He got his ladders out, checked the signal on the roof and replaced our LNB. He said the quality of the signal was now superb. He then left. Irritation point 2.

So far, the TV is behaving. But I’ll be watching it closely over the next few weeks. Not a single gesture of goodwill besides kindly not charging me for the visit. Now that’s customer service for you.

This entry was posted on Tuesday, June 9th, 2009 at 7:48 pm and is filed under Rants. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.