Just received this delightful email from the complaints department:

Dear Me,
Thank you for contacting Sky Help Centre.

I am sorry to learn that you are having picture problems with your Sky box. On checking your account, I note that an engineer visited in April to find no fault with your equipment.

However, I have arranged for another engineer to attend free of charge on Tuesday 9 June 2009 between 8am and 5pm to finally resolve the issue. If this date is unsuitable, please contact Customer Services on 08442 41 41 41and they will rearrange for you.

The engineer will contact beforehand and give an estimated time of arrival and if you require further assistance please contact the number above quoting job number: 56005731.

I hope that this issue with your Sky box is resolved with this service call and that you experience no further problems.

Kind regards

Georgie

Sky Help Centre

http://www.sky.com

We shall see, won’t we.

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